27 - 28 June, 2019| Bayview Eden, Melbourne

Conference Day Two: Friday, 28th June 2019


9:00 am - 9:10 am OPENING REMARKS

9:10 am - 9:50 am OPENING KEYNOTE CASE STUDY: Ensuring University Stakeholders Maximise Student Experience and Retention by Partnering and Bringing Support Services into the Curriculum

Jane Skalicky - Director, Student Retention and Success, University of Tasmania
This presentation explores the integrated functional model of student support and development used by the Student Retention and Success portfolio at the University of Tasmania. The model enables a connected, multidisciplinary approach to embedding student services, programs and interventions in curriculum that is driven by business intelligence, networked partnerships and collaborations with academic disciplines.

  • Informs the work of the portfolio and ensures that resources are data-driven and deployed to points of most need and impact for students
  • Enables purposely packaged, proactive and reactive, connected interventions across Academic Success, Student Wellbeing and Employability themes.
  • Reflections on successful outcomes and challenges

Jane Skalicky

Director, Student Retention and Success
University of Tasmania

9:50 am - 10:30 am CASE STUDY: Evolving the Definition of Employability and Providing Skills for a Global Future with Innovative Work Integrated Learning Initiatives

Margaret Jollands - Associate Dean Student Experience, School of Engineering, RMIT University
This RMIT Work Integrated Learning (WIL) Initiative is an innovative approach to enhancing students' professional skills while on placement through provision of coached and scaffolded embedded learning activities. As an expert in this area, Professor Margaret Jollands explores the project, current employability models and why work experience is not the panacea for all.

  • Exploring current and future graduate skills gap
  • Examining student perspectives and how institutions can enhance work placement quality
  • What can we do to help staff develop new skills needed to bring employability into the curriculum

Margaret Jollands

Associate Dean Student Experience, School of Engineering
RMIT University

10:30 am - 11:00 am MORNING TEA & NETWORKING BREAK

11:00 am - 11:40 am CASE STUDY: Strengthening Student Experience by Ensuring University Branding Compliments Student Outcomes

Mark Young - Senior Manager, Sales and Customer Experience, La Trobe University
Student experience begins before attending campus and even enrollment; it begins the moment they learn about the institution and the promises delivered for their future. That is why at La Trobe University innovative strategies focused on retention and success are targeted throughout the whole student life-cycle – with branding as the beginning of that lifecycle.

  • Ensuring that branding compliments course delivery and outcomes for students
  • Involving various stakeholder for student success initiatives –including students
  • Analysing the outcomes of student retention and success to measure success and drive further improvements

Mark Young

Senior Manager, Sales and Customer Experience
La Trobe University

11:40 am - 12:20 pm PANEL: Providing More Frequent and Improved Access to Effective Career Advice and Work Opportunities

A professional and successful career is what ultimately drives students to tertiary education. As a result, innovative strategies to frequently connect students with career building opportunities and motivating them to complete their course by reminding them of their career aspirations will drive greater retention rates.

  • Maintaining a personalised connection with students and driving them towards their career goals
  • Improving external stakeholder communication and providing students with active experience building opportunities

12:20 pm - 1:20 pm NETWORKING LUNCH BREAK

1:20 pm - 2:00 pm CASE STUDY: An Innovative Framework to Enable Educators to Support Student Success

Johanna MacNeil - Assistant Dean, Teaching and Learning, The University of Newcastle
The University of Newcastle is implementing an innovative new education framework to ensure an environment that promotes academic and social success for students. A critical component of that framework is enhancement of the capability of our educators. Initiatives within the framework are supported by a higher University profile for educational excellence and a strong focus on evaluation of outcomes, to ensure that educators are engaged and their efforts are effective. Specific initiatives include:

•    Grants and awards to support innovative teaching; and regular opportunities to share ideas across the university
•    Support for innovative curriculum and course design;
•    Acknowledgement of the importance of students in supporting their peers; and
•    Encouragement of scholarship in teaching and learning, particularly in improving equity of outcomes

Johanna MacNeil

Assistant Dean, Teaching and Learning
The University of Newcastle

2:00 pm - 3:00 pm SOLUTIONS CLINIC

  • Strategies to achieve personalisation for students at a large scale
  • Exploring nested courses and micro-credentialing: Is it better to start a student in a bachelor and drop-out with a smaller accreditation or start students on small courses which they can accumulate into a higher credential

Solutions Clinics are designed to give participants strategies and tools to deal with their most pressing challenges. The room will split into tables, where each table member will share their biggest challenge, before collectively deciding which issue to investigate in more detail.

The table will then elect a facilitator/note taker who will record the topic being explored and the ideas of the table. After 20 minutes of discussion, the facilitator of each table will then report back to the rest of the audience on their problem and the potential solutions.


3:30 pm - 4:10 pm CASE STUDY: Integrating the Pre-Learning Pod to Improve Early Student Engagement and Provide Additional Accessibility and Support

Juliette Subramaniam - Manager, Student Engagement & Retention, Western Sydney University
At the University of Western Sydney, a new initiative ‘IGNITE: Arrive and Thrive’ provides students access to a pre-learning pod as soon as they receive a course offer and can engage with it leading up to the commencement of classes. The year-long project which went live in 2018 already has over 1000 students connected providing them with 3 modules to equip them for student life and improve their student experience.

  • Exploring the digital platform design and structure: The three modules
  • How this promotes a positive mind, organisation management, and accessibility
  • Examining the data after two student intakes and exploring the future vision

Juliette Subramaniam

Manager, Student Engagement & Retention
Western Sydney University

4:10 pm - 4:50 pm CASE STUDY: Integrating a Personalised Planner for Orientation Week to Improve Participation and Retention

Donna Trebilcock - Manager, Student Lifecycle Engagement, Curtin University
In 2019 Curtin University integrated a digital personalised orientation planner for first year students. After reflecting on the 2018 prototype and strategising delivery improvements they found exponential growth in participation (55% + increase in average attendance throughout O-Week), insights, and student experience.

  • Exploring the design and integration of the planner: What was the reaction from students and teachers
  • How a personalised and digital approach strengthened program delivery, student engagement and community development
  • Reflecting on collected evidence to adapt and improve the design and delivery every consecutive year

Donna Trebilcock

Manager, Student Lifecycle Engagement
Curtin University

4:50 pm - 5:00 pm CHAIR’S CLOSING ADDRESS