27 - 28 June, 2018| Bayview Eden, Melbourne, VIC

Day One: Tuesday, 27th June 2018

8:30 am - 9:00 am Coffee and Registration

9:00 am - 9:10 am Opening remarks from Conference Chairperson

Dr. Jaclyn Broadbent - , Deakin University
img

Dr. Jaclyn Broadbent


Deakin University

9:10 am - 9:50 am Joint Plenary Session with Learning Analytics: Case Study: Supporting Student Success Across the Lifecycle at the University of Wollongong-Transition, Retention and Support

Tracey Todd - Manager Student Support and Transition, University of Wollongong
Kylie Austin - Manager Student Diversity Outreach & Co-curricular, University of Wollongong
David Fulcher - Educational Analytics Lead, University of Wollongong
Across two sessions the team from University of Wollongong will share the University’s integrated approach to retention and success. Tracey and Dave will cover the proactive way they are using learning analytics and how they’ve assembled easy-to-use infrastructure which is making the technology more accessible to academics.

Kylie and Tracey will cover the support and transition aspect of the strategy, beginning with creating a smooth transition experience from high school to 1st year university.

The combined presentation will provide a roadmap to effectively supporting the student journey from pre-commencement through to graduation.
img

Tracey Todd

Manager Student Support and Transition
University of Wollongong

img

Kylie Austin

Manager Student Diversity Outreach & Co-curricular
University of Wollongong

img

David Fulcher

Educational Analytics Lead
University of Wollongong

9:50 am - 10:30 am Joint Plenary Session with Learning Analytics: How to Transform Data with Intelligence to Drive Student Retention and Success Momentum

10:30 am - 11:00 am Speed networking

11:00 am - 11:30 am Morning Tea

Across two sessions the team from University of Wollongong will share the University’s integrated approach to retention and success. Tracey and Dave will cover the proactive way they are using learning analytics and how they’ve assembled easy-to-use infrastructure which is making the technology more accessible to academics.

Kylie and Tracey will cover the support and transition aspect of the strategy, beginning with creating a smooth transition experience from high school to 1st year university.

The combined presentation will provide a roadmap to effectively supporting the student journey from pre-commencement through to graduation.
img

Tracey Todd

Manager Student Support and Transition
University of Wollongong

img

Kylie Austin

Manager Student Diversity Outreach & Co-curricular
University of Wollongong

img

David Fulcher

Educational Analytics Lead
University of Wollongong

12:10 pm - 12:50 pm It’s what they want, not what you think they want: Using Student Feedback to reduce attrition and stay relevant

Alex Reeman-Clark - General Manager Student Experience, Kaplan Business School
In the 2016 SES Survey, of the students that reported that they’d considered abandoning their studies that year 22% attributed this to their expectations not being met.  Receiving ongoing, up to date feedback from your current cohort of students is vital to both understand and meet their expectations.
 
This session will focus on:
 
- Explore different methods and modes of getting feedback from your students and the effectiveness of each
- The role of student feedback in academic governance and the overall student experience 
- Effect utilisation of student feedback to reduce attrition
img

Alex Reeman-Clark

General Manager Student Experience
Kaplan Business School

12:50 pm - 1:50 pm Lunch

1:50 pm - 2:30 pm Case Study: Design and Implementation of the RMIT Belonging Strategy

Dr Rachel Wilson - Belonging Capability, RMIT University
As an ethos, belonging is highly applicable to the higher education sector, and work within RMIT and the sector more broadly has identified that generating a sense of belonging for students has significant positive impact on transition and retention, learning outcomes, engagement, wellbeing and organizational advocacy. Positioning students as central to the RMIT community, the RMIT Belonging Strategy identified “belonging and social connectedness” as vital to their experience. The RMIT Belonging Strategy is an enterprise wide approach to ensuring meaningful, long-term change that can be used in a global environment, but is detailed to the specific context of RMIT. The strategy identified and tested five student drivers that inform student belonging at the university, and proposed a measurement framework to form an ‘index’ of belonging that can be tracked and reported using existing university data sets. This session presents a roadmap of the process:


  • How to Identify and test student drivers
  • Constructing a measurement framework for a trackable index of belonging
  • Implementation; successes and lessons learned
img

Dr Rachel Wilson

Belonging Capability
RMIT University

2:30 pm - 3:10 pm Designing a Program which Delivers Targeted Support to Non Traditional Students and Enhances Retention through to Census

Ed Campbell - Manager Student Engagement and Student Success, University of New England
Non Traditional students are between 2 and 3 times more likely to drop out of higher education than their ‘traditional’ counterparts. The University of England has developed the Personalised Retention and Engagement Program (PREP) to reduce the number of students who enroll, and discontinue their studies prior to the start of teaching, and to increase persistence through to Census Date in the first Trimester of study. The program supports the transition of non traditional students; Lower Socio-Economic Status, Aboriginal & Torres Strait Islander, First in Family, Part Time, Mature Age & Students Studying in Regional Areas in higher education at a regional Australian University by leveraging existing institutional transition programs and resources, and providing earlier (pre teaching) access to support and advice through a peer advisor model. In this session Barb will explain the particulars of the Program:

  • Enhancing access and communication around existing transitional programs to broaden their reach and effect
  • Designing pre teaching support mechanisms which work in unison with peer advisor program for maximum uptake and impact on retention
  • How they came to the final design: two stages of the early intervention and a transition project - the first phase, a targeted pilot, and the second phase, including the whole of cohort implementation
  • The strengths of this approach, challenges overcome and lessons learned
img

Ed Campbell

Manager Student Engagement and Student Success
University of New England

3:10 pm - 3:40 pm Afternoon tea

3:40 pm - 4:20 pm Case Study: How Central Queensland University Utilised UCroo © to Enhance the Experience of the Online Student

Chris Veraa - Director Student Experience, Central Queensland University
As Australia’s largest regional university and a long-time proponent of distance education, CQUniversity has around half of its higher education cohort – some 12,000 students – studying wholly online. With online studies carrying a higher risk of attrition, it is essential that CQUniversity has strategies in place to engage and connect with its off-campus students. One such solution has been Ucroo, a university-centric social media platform implemented in 2016. While not unique to CQUniversity, the platform has had strong traction with nearly 18,000 student users opting in within 18 months. An internal research project demonstrated that students who signed up with Ucroo had a significantly lower attrition rate than the institutional average, and when these students connected with peers online at an early stage of their studies, they felt more connected to the University. In this session Chris and Sarah-Joy explain the ups and downs of implementation, including:

  • Promoting and incentivising student uptake and ongoing usage of the platform
  • Getting academic and professional staff buy-in and the impact of integrating coursework into the platform
  • Post-implementation learnings and ongoing improvement based on user feedback
img

Chris Veraa

Director Student Experience
Central Queensland University

4:20 pm - 5:00 pm Getting the Basics Right: Increasing Engagement and Success of Online and External Students by Facilitating a Supportive Community Throughout the Student Lifecycle

Howell Williams - SVP University Partnerships, Key path Education Australia
External students are half as likely to complete their studies than their on campus counterparts. This is hardly surprising, given their limited access to academics, support services and lack of physical connection with their university community. These students require support throughout their educational journey that connects them to academics and other students in a meaningful way as well as user-friendly external student policies and services. This session explains some of the ways engaging online (often working adult and part-time) student population can be facilitated:

  • Creating engagement and setting expectations during the admissions process
  • Simplifying new online student on-boarding
  • Managing consistent student experiences inside and outside the online classroom
  • Maintaining timely and personalised facilitator/ tutor feedback
  • Supporting students through advising and success coaching
img

Howell Williams

SVP University Partnerships
Key path Education Australia

5:00 pm - 5:40 pm Leveraging Student Associations Within the Institution to Enhance Student Communication with Support Services

Andrew Scotford - General Manager, Canberra Institute of Technology Student Association
Student associations exist in many forms; some are informal, some formal, some small, some large. Regardless of their size and flavour, they are created by students, for students and exist solely to improve the student experience and can play a pivotal role in enhancing student experience and outcomes. Encouraging, supporting and working with these student associations will enhance the value of these pre-existing resources and provide student lead enhancement to the learning experience. This session will focus on building and utilising relationships between student associations and institution.

  • Supporting the growth, expansion and longevity of student associations for maximum reach and impact
  • Developing student associations as part of an investment strategy to attract prospective students and enhance institutional branding
  • Fostering a mutually beneficial relationship with administrative members of student associations, enhancing their student development and strengthening student-institutional relationships
  • Utilising these relationships as a conduit for student feedback
img

Andrew Scotford

General Manager
Canberra Institute of Technology Student Association

5:40 pm - 5:50 pm Closing remarks from Conference Chairperson

5:50 pm - 7:00 pm Networking Drinks