Journey Mapping Student Journeys To Enhance Experience And Aid Retention
Journey Mapping Student Journeys to Enhance Experience and Aid Retention
Ahead of the Student Retention and Success Summit 2018 we chat to Mark Young, Senior Manager of Sales and Customer Experience at La Trobe University. In this article Mark shares details of La Trobe’s reworked student experience framework that leverages student feedback and journey mapping to enhance overall experience.
Please note: That all fields marked with an asterisk (*) are required.
*Processing your payment may take a moment. Please click submit payment only once, and do not refresh this page. Doing so may result in your credit card being charged more than once.