Journey Mapping Student Journeys to Enhance Experience and Aid Retention

Journey Mapping Student Journeys to Enhance Experience and Aid Retention

Ahead of the Student Retention and Success Summit 2018 we chat to Mark Young, Senior Manager of Sales and Customer Experience at La Trobe University. In this article Mark shares details of La Trobe’s reworked student experience framework that leverages student feedback and journey mapping to enhance overall experience.


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