27 - 28 June, 2018| Bayview Eden, Melbourne, VIC

Howell Williams


SVP University Partnerships
Key path Education Australia


4:20 PM Getting the Basics Right: Increasing Engagement and Success of Online and External Students by Facilitating a Supportive Community Throughout the Student Lifecycle

External students are half as likely to complete their studies than their on campus counterparts. This is hardly surprising, given their limited access to academics, support services and lack of physical connection with their university community. These students require support throughout their educational journey that connects them to academics and other students in a meaningful way as well as user-friendly external student policies and services. This session explains some of the ways engaging online (often working adult and part-time) student population can be facilitated:

  • Creating engagement and setting expectations during the admissions process
  • Simplifying new online student on-boarding
  • Managing consistent student experiences inside and outside the online classroom
  • Maintaining timely and personalised facilitator/ tutor feedback
  • Supporting students through advising and success coaching


Check out the incredible speaker line-up to see who will be joining Howell.

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