Senior Manager, Sales and Customer Experience
La Trobe University
11:00 AM CASE STUDY: Strengthening Student Experience by Ensuring University Branding Compliments Student Outcomes
Student experience begins before attending campus and even enrollment; it begins the moment they learn about the institution and the promises delivered for their future. That is why at La Trobe University innovative strategies focused on retention and success are targeted throughout the whole student life-cycle – with branding as the beginning of that lifecycle.
- Ensuring that branding compliments course delivery and outcomes for students
- Involving various stakeholder for student success initiatives –including students
- Analysing the outcomes of student retention and success to measure success and drive further improvements